Tel: 0808 808 4000Web:https://www.nationaldebtline.orgAddress: National Debtline , Tricorn House, , 51-53 Hagley Road, , Edgbaston, , Birmingham , B16 8TP
National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. Nine out of ten people who get help from National Debtline say they feel more confident in tackling their debts and managing their money as a result. We’ve helped millions of people deal with their debts. Our debt advice experts care about improving your situation and will help you to take control of your debts. On this site you’ll find all you need to get started including guides, fact sheets, budget tools, sample letters to help you write to your creditors, and an option to email us your questions. You can also reach us by phone and our experts will talk you through your options and give you clear advice on how to move forward. Calling us for help is completely free and confidential. Our number is free to call from landlines and mobiles. To protect our callers' confidentiality we do not use British Telecom's 'caller display' equipment so we cannot see your number when you ring us. We also have a permanent block on the 'caller return' service. Therefore, if we ring you back our number will not be announced as the last number to ring you to anyone dialling 1471. Your phone calls may be listed on an itemised bill, so bear this in mind if someone else may see your phone bill. Calls are welcome via the 'Text Relay' service. We can also use an interpreter service called Language Line, allowing us to immediately access professional telephone interpreters in any of 100 languages. Interpreters are available around the clock and can be reached in just a couple of minutes to accurately translate what you and the adviser are saying to each other.Calls with a National Debtline debt adviser can take anywhere between 10 minutes and an hour (the average is about 17 minutes). An adviser will help you work out a budget (it is useful to have information on your income and outgoings to hand, but not necessary). The adviser will then explain your options as well as answering any specific questions you might have. You will be given a reference number on the call, so if you call us back you won’t go through the same process again.
Monday to Friday 9am - 9pm Saturday 9:30am - 1pm